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Increasing understanding and awareness

People living with dementia and their carers in Stockton-on-Tees have told us that the most important thing for them is the attitude and level of understanding displayed by customer facing staff.

Listed below are a number of free resources that can be used to increase awareness and understanding among customer facing staff.

Written information

Innovations in Dementia have produced a free help pack for customer-facing staff.

This guide is designed for customer-facing staff who “do not have a specific role in supporting people living with dementia but may come into contact with a person living with dementia”. The guide explains:

  • What dementia is
  • How to identify a person who may be living with dementia
  • How to help a person living with dementia to use your service
e-learning

The Open Dementia e-learning Programme is a free resource aimed at anyone who comes into contact with someone with dementia. The programme provides a general introduction to the disease and the experience of living with dementia.

This programme is designed to be accessible to a wide audience.

For customer-facing staff who do not have a specific role in supporting people with dementia Innovations in Dementia particularly recommends:

  • Module 1 – What it is and what it isn’t (20 mins)
  • Module 5 – Common difficulties and how to help (30-40 mins)
  • Module 7 – Positive communication  (20-30 mins)
Face to face training

The Dementia Friendly Stockton group is currently working to develop training that is tailored to the unique needs of organisations in Stockton-on-Tees.

To find out further information please contact Peter Otter on (01642) 611110 or email dfc@clevearc.com